Refund policy

Updated: 21 September 2026

Your right to cancel

You have 14 days from the day after delivery to tell us that you wish to withdraw from your purchase, without giving a reason. If one order arrives in separate deliveries, the period starts after the last item arrives. Email support@mozef.com with your name and, if available, your order number. Any clear statement is sufficient; the form below is optional.

Where to send your return

Your return address is assigned according to the country your order was delivered to and provided by support@mozef.com. It may be in a different country. Contact us for the shipping instructions before sending your parcel. You do not need prior approval to notify us of your withdrawal. Send the goods back within 14 days of that notification.

Condition and return costs

You may try clothing on as you would in a shop. You are only responsible for any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Pack items securely and retain proof of posting. You pay the direct return postage when you change your mind. There is no restocking fee. Sale items also retain their statutory cancellation rights.

Refunds

We refund the amount due within 14 days of receiving your withdrawal notice, using your original payment method unless you expressly agree to another method at no extra cost. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever comes first. For withdrawal from the whole order, we also refund the original standard delivery charge, excluding any extra cost for a premium delivery option you selected.

Faulty or incorrect items

Contact support@mozef.com if an item is damaged, incorrect or does not conform to the order. Statutory remedies apply separately from change-of-mind returns, and we cover the necessary costs. Photos may help us assess the issue but do not replace or automatically condition your legal rights.

Optional withdrawal form

To: Kaddouri, Avenue des Combattants 17, 5000 Namur, Belgique, support@mozef.com. I give notice that I withdraw from the purchase of: ____. Ordered on / received on: ____. Customer name and address: ____. Date: ____. Signature only for a paper form. You may print this page or email an equivalent statement.